Refund and Returns Policy – Techman Kitchen Equipment Company

At Techman Kitchen Equipment Company, we strive to ensure complete customer satisfaction with every purchase. However, if you are not entirely satisfied with your order, we offer a straightforward refund and returns process. Please review our policy below for details.

1. Eligibility for Returns & Refunds

To be eligible for a return or refund, the following conditions must be met:

✅ Timeframe: Returns must be requested within 3 days of receiving the product.
✅ Condition: The item must be unused, in its original packaging, and in the same condition as when delivered.
✅ Proof of Purchase: A valid receipt or order confirmation is required.

Non-Returnable Items:

• Custom-made or specially ordered equipment
• Products damaged due to misuse or improper handling
• Items without original packaging or tags

2. Return Process

To initiate a return, follow these steps:

1. Contact Us: Email our customer service team at info@techmankitchenequipment.com with your order details and reason for return.
2. Return Authorization: We will provide a Return Authorization Number (RAN) and instructions.
3. Ship the Item: Securely pack the product and ship it to the provided address. Return shipping costs may apply unless the return is due to our error.
4. Inspection & Refund: Once received, we will inspect the item and process your refund within 5-7 business days.

3. Refund Methods

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your bank or payment provider.
• If an exchange is preferred, we will arrange for a replacement (subject to availability).

4. Damaged or Defective Products

If you receive a damaged or defective item:

• Notify us within 48 hours of delivery.
• Provide photos/videos of the issue.
• We will arrange a free replacement or refund upon verification.

5. Cancellation Policy

• Orders can be canceled within 24 hours of placement if not yet processed/shipped.
• For cancellations, email info@techmankitchenequipment.com with your order number.

6. Shipping Costs

• Customer Responsibility: Return shipping costs are the customer’s responsibility unless the return is due to our error.
• Free Returns: If the return is due to a mistake on our part (wrong item shipped, defective product), we will cover return shipping.

7. Contact Us

For any questions regarding returns or refunds, please contact:

📧 Email: returns@techmankitchenequipment.com
📞 Phone: +91 9388 129 129
🕒 Business Hours: Mon-Sat, 9:00 AM – 7:00 PM (IST)

Techman Kitchen Equipment Company values your trust and is committed to a hassle-free return experience. Thank you for choosing us!

🔧 Quality You Can Trust. Service You Deserve. 🔧